Print quality, leveraging the fulcrum of the modern market
give me a fulcrum, I can pry up the earth—— Ancient Greek Archimedes
some experts predicted that "the 21st century is the century of quality". This is based on economic globalization and information networking "Quantity "The modern market, where the problems have been solved and the competition is intensifying, is increasingly pursuing and relying on high-quality products and services. With China's further integration into the world's mainstream economy, quality has also become the key for domestic enterprises to seize opportunities and meet severe challenges. In particular, state-owned EPN enterprises, as the survivors of the final withdrawal from the planned economic system, should participate in market competition as business entities, as well as from ideas to systems and mechanisms A series of difficulties need to be solved, especially the need to further change the concept of quality. Be the Archimedes of market economy ", dance the" economic lever ", take quality as the fulcrum", and pry the modern market
embarrassment and misunderstanding
at present, the bosses of most printing enterprises still attach great importance to the quality of printing products, but there are still many misunderstandings in quality management
1. Quality "standard" debate
in terms of quality standards, there are international standards, national standards, enterprise standards, market standards and customer standards in all industries. In terms of the current actual situation, the international standard is usually higher than the national standard. Angstron materials company, the manufacturer of enterprise standard graphite (including powder) materials, plans to increase its graphene output from 3million tons per year to 1000 tons per year in 2016, which is between the national standard and the national standard. The situation is relatively complex. For Indian enterprises with high-end products, their enterprise standards are higher than the national standard, even the international standard, while for Indian enterprises with medium and low-end products, It is possible to base on or refer to national standards, which are equivalent to or lower than national standards. Customer standards are often very concerned about dynamic "market standards", especially high-end customers. The standards are often very harsh. Naturally, if they can meet their standards, the profits of printing enterprises will be considerable
the clarity and operability of standards is an important guarantee for promoting quality management. Today, when the quality standards of all walks of life are measurable and inspectable, the domestic printing quality standards, especially the printing quality standards of books, are still quite vague. There are too many qualitative standards, and the quantitative and measurable standard data are scarce. The measuring instruments specified in the standards are very limited, and many standards have to be implemented by visual inspection, touch and other means, In practice, it is difficult to measure whether a print meets the requirements as a "ruler". In addition, in terms of what standards to implement, enterprises and customers often hold their own ends and compete happily. The dilemma of our printing industry lies in the standard itself
the technology and process of the printing industry are developing with each passing day. It is urgent to improve and upgrade the national standards as soon as possible, and move closer to the international advanced standards as soon as possible. In addition, there should be clear standards for printed materials with different quality requirements. Because the printing varieties of various categories are difficult to summarize completely and cannot be summarized completely (new categories continue to appear), the classification (grade) method can be adopted. Different measurable quality standards can be formulated for each category, and there should be clear requirements for detection tools, so that the detection of printed matter can get rid of the era of "printing workshop" of "a pair of eyes, a pair of hands, a tape magnifying glass, and at most a densimeter"
once the national standards become clear, easy to operate, measurable and inspectable, and other standards such as enterprises, markets and customers have strong operational reference basis, the actual operation of printing enterprises will reduce many deviations and misunderstandings caused by different understandings with customers
2. The source of "quality" has different opinions
quality is produced. Of course, fundamentally speaking, quality is produced by producers rather than by quality inspectors. However, in actual production, some operators, including some grass-roots production managers, have a one-sided understanding of production ". When there is a conflict between progress and quality, and quality inspectors raise objections to quality, this statement is often used as a" shield "to oppose production and quality, which is naturally wrong. It should be recognized that quality inspection and machines are closely related to each other, production and quality are the unity, and the technological level, proficiency and heart of front-line workers are the key factors affecting the product quality. The timely inspection, supervision and reasonable suggestions of quality inspectors provide an effective guarantee to ensure that the quality operates on a correct track
quality is "checked". This is another extreme view of some printing enterprises, especially small and medium-sized printing enterprises. Of course, the quality of some employees in these enterprises is relatively low, and some people are not self-conscious enough. Quality inspectors can print good products by staring at the machine. Once they leave, they will not be so careful. The probability of natural production and waste products will be stopped nationwide, and the production, sale and use of plastic shopping bags with a thickness of less than 0.025mm may increase. However, there are many processes in the printing process. For example, if the "stalking" method is adopted, how many quality inspectors should be assigned? Moreover, this "nanny" management is easy to grow the dependence of machine personnel, and will find a grandiose excuse for its problems: "the quality inspectors have seen it, what else is it to me?"
quality is brought by "equipment". This is a phrase that some producers often use to shirk their own quality. The implication is that my equipment is not good, so the quality of the equipment will naturally improve. Equipment is certainly a factor, but it is not the only factor, let alone an absolute factor. Just for the current domestic printing industry, the equipment of enterprises famous for high-quality products may not be world-class, but many of our state-owned enterprises, with so many first-class equipment, can't print high-quality products. What's the problem
3. Quality certification and "signboard"
it is a good thing to carry out IS09000 international quality management system certification, but some enterprises just regard it as a "gold lettered signboard", and not many enterprises can really integrate, comprehensively import and always implement it, and operate normally. Once there are many tasks and urgent items, the quality will be relaxed; When we focus on quality and efficiency, we often choose the immediate benefits. Quality inspectors often encounter such embarrassment when they develop the "digital production system of composite materials" in their work: prints that cannot be printed due to quality problems can still be printed under the direct intervention of enterprise leaders. The quality inspection department can only act according to the eyes of the leaders, and the decision of the leaders is the standard ", and the quality standard has become a waste paper
4. quality inspector: caring position
the main function of printed matter is to meet the visual effects of consumers and transmit information, so some people take it for granted that as long as printed matter can be seen, the work of quality inspectors is to widen their eyes, just walk here and look there. Some enterprise leaders also believe that the post of quality inspector is a caring post. On the surface, quality inspectors mainly rely on "eyes" to eat, but this "eyes" contains a lot of wisdom and ability. They should be familiar with the printing process, understand the operating procedures of various processes, understand the quality standards, and be able to cope with difficult and miscellaneous problems. What is extremely important to product quality is not that anyone can be competent, how can they be said to be a caring position?
5. Quality inspection: "all gold oil"
the tasks of some small and medium-sized printing enterprises are uneven, and the leaders do not consider quality inspection as a special post, or let the personnel in other posts concurrently, or let the quality inspection personnel concurrently work in other posts. In a word, the reality that the personnel in the quality inspection post "have multiple duties" is formed, and trivial things occupy a lot of their energy, but they are unable to carry out quality supervision. This "panacea" approach will also cover up quality problems, and develop a bad atmosphere in which everyone hides when they encounter problems and pushes them to quality inspectors to "wipe their asses"
6. Prestige of quality inspection: dispensable "chicken ribs"
quality inspectors are not only ordinary employees in the enterprise, but also judges and referees in the enterprise. Therefore, they should have a certain prestige in order to better "enforce the law". If there are quality problems, the leaders indiscriminately accuse the quality inspection departments and personnel, and let them bear the burden of scapegoats and airbags, making their prestige become dispensable "chicken ribs". Therefore, they can also be called spring tension and compression testing machine, which makes some people despise the quality inspection departments and personnel, and the quality inspection work is difficult to carry out normally
forge the "fulcrum" of quality
quality should be the "fulcrum" of leveraging the modern market, which is by no means easy. 1. Build a "levee" of quality awareness to provide a strong guarantee for casting a "fulcrum" of quality
straighten out the relationship between quality management and business. In the past, under the seller's market pattern, as long as there were products, the quality was not very particular, and we should focus on business; In today's buyer's market, the product quality is not strong, so it is difficult to develop business. It will also bring difficulties to collection due to quality disputes. Some foreign-funded printing enterprises have high wages, but their business is very good, precisely because of their excellent quality. Therefore, if printing enterprises want to occupy a place in the market, they must take quality as a foothold and seek business with quality and reputation
comprehensively improve the quality of employees, especially pay attention to changing the quality concept of employees, and organically combine quality awareness training with professional and technical training. Every employee should be aware of the importance of improving product quality, so that employees in all positions can know what the quality standard of the products they handle should be, what the correct operation methods and procedures are, and how the quality standard and non-standard will affect their income
2. Promote data, standardization and standardization, improve the equipment level of quality inspection personnel, and "strengthen strength and bones" for quality
conscientiously carry out ISO9001 certification and establish a scientific quality management system. The implementation of ISO9001 standard is one of the best tools to improve quality management. This set of quality management system was officially issued in 1987, and the new version currently applicable is the 2000 version. To carry out ISO9001 certification, we must really be determined to implement it to the letter. We can't use it as a facade to form two skins of actual quality management and certification requirements. We should also establish and improve the basic statistical work of quality, input it into the computer, integrate ERP management, speak with data on quality problems, find the gap in management with data, and find solutions to problems; Record various situations in the processing of products with different processes and materials, keep samples, establish product process archives, and provide reliable guidance for production through the induction, sorting and summary of process Archives: carefully record the quality problems found in daily quality inspection and their solutions, establish product quality archives, find the bottlenecks affecting product quality, and solve them pertinently, Avoid the repetition of the same mistakes, strengthen the quality inspection force, improve the quality process management, clarify the respective responsibilities and reward and punishment standards of team self inspection, process mutual inspection, workshop inspection and factory level sampling inspection, and establish and implement the quality management objective system
establish a digitalized, standardized and standardized implementation system to realize the whole process control of printing business from order receiving to delivery
taking the printing of books and periodicals as an example, its digitalization, standardization and standardization